Payment Methods

Supported Payment Methods
We support the following mainstream payment methods, covering the needs of users worldwide:

International Credit/Debit Cards
Support Visa, Mastercard, American Express, etc.
Support 3D Secure verification to enhance transaction security.

PayPal
Cover global users, support multi-currency settlement.
Applicable to cross-border transactions, providing buyer protection policy.

Bank transfer (some areas)
Support offline transfer, applicable to large orders or B2B transactions.
Payment needs to be completed within 3 working days, and provide proof of transfer.


Supported Currencies
Default Currency: Renminbi (CNY), US Dollar (USD), Euro (EUR).
Automatic Exchange Rate Conversion: The system settles the payment according to the real-time exchange rate, subject to the amount shown on the page at the time of payment.
Multi-currency settlement: 20+ currencies (e.g. JPY, GBP, etc.) are supported when using PayPal or international credit cards.

Payment Policy
Order Processing Time
Online payment orders are confirmed instantly, cash on delivery orders require manual review (within 1 hour).
Internet banking transfers need to be completed within 24 hours, orders are automatically canceled after that time.

Refund and Dispute Handling
Refunds are returned in the original way, and the processing cycle is 3-7 working days.
Disputed orders can submit evidence through customer service, response within 48 hours.

Currency Conversion Fee
Transactions in non-default currencies may incur a 1%-3% bank fee, details subject to card issuer regulations.

Payment Security
We use multiple technologies to protect your payment security:
SSL encrypted transmission: HTTPS protocol is enabled on the entire site to ensure that data is not stolen during transmission.
PCI DSS Compliance Certification: Credit card information is processed through a payment gateway that complies with international standards and does not store any sensitive data.
Real-time Risk Control System: Monitor abnormal transaction behavior and automatically intercept suspicious operations.
Privacy Protection: Strictly comply with GDPR and other data protection regulations, user information is only used for order processing.

Contact Customer Service
In case of payment problems, please contact:
Phone: +86 13525458746 (Weekdays 9:00-18:00 GMT+8)
Email: support@runpony.com

Tips: Payment methods may vary by region or order type, as shown on the checkout page.