Shipping policy

Runpony Clothing Store Shipping Policy

Thank you for choosing Runpony Clothing Store!

We are committed to providing you with efficient and reliable shipping services. Below is our shipping policy, which covers shipping times, shipping costs, and shipping details by country.

1. Shipping Location and Area

We ship from our warehouse in China and provide worldwide delivery service. We will calculate the most suitable shipping method and cost according to the address you provide.

2. Shipping Time

• Processing Time: Orders are processed and shipped within 1-3 business days after payment confirmation.
• Shipping Time: The shipping time will vary according to your country/region, usually 7-21 business days. The exact time depends on the shipping method and destination.

3. Shipping Costs

The shipping cost will vary depending on your country/region, the weight of the package and the shipping method you choose. Below is the standard shipping information for some countries/areas:

Country/Region Standard Shipping Rate Fast Shipping Rate Remarks

China Free Separate charge Free delivery for customers with orders over 200 RMB.

USA 15 USD 30 USD Expected to arrive within 7-15 business days.

Canada 18 CAD 35 CAD Expected to arrive in 7-15 business days.

United Kingdom 12 GBP 25 GBP Estimated to arrive within 5-10 business days.

Germany 12 EUR 24 EUR Expected to arrive in 5-10 business days.

France 12 EUR 24 EUR Expected to arrive in 5-10 business days.

Australia 20 AUD 40 AUD Estimated to arrive within 7-15 business days.

Japan 10 JPY 20 JPY Expected to arrive in 5-7 business days.

South Korea 12,000 KRW 25,000 KRW Expected to arrive within 5-7 working days.

Singapore 12 SGD 24 SGD Expected to arrive within 7-10 working days.

Other countries/regions As per actual situation As per actual situation Please contact our customer service to confirm the specific shipping cost and delivery time.

Remarks:

• All shipping charges will be adjusted according to the order weight, volume and destination.
• Fast shipping option is suitable for customers who need expedited delivery, the shipping cost is higher but the shipping time is shorter.

4. Duties and Taxes

• All international orders may incur duties and taxes on imports. Duties and taxes are usually paid by the consignee in the destination country and the cost depends on local customs policies.
• We have no control over and cannot predict these charges, please contact your local customs or tax authorities for details on the exact amount.

5. Order Tracking

Once your package is shipped, you will receive a confirmation email containing a tracking number. You can use the tracking number to track your order on the official website of the corresponding courier company.

6. Shipping Delays and Problems

• Due to weather, holidays, natural disasters and other force majeure factors, there may be shipping delays, we will try our best to help deal with and provide the latest shipping information.
• If your parcel is lost or damaged during transportation, please contact us within 7 days after receiving the goods and we will provide you with assistance.

7. Local Delivery Restrictions

Some areas may not be able to provide delivery service due to logistic limitations. Please contact our customer service staff to confirm the details.

8. Contact Information

If you have any transportation problems or questions, please feel free to contact us through the following ways:

• E-mail: support@runpony.com