Return policy

Thank you for choosing Runpony to shop with! We want you to be satisfied with your purchase. If you are not completely satisfied with your purchase, you may return or exchange it according to the return policy below.

Return Requirements:

1. RETURN TIMELINE: You have 30 days from the date you receive the item to return or exchange it.
2. Condition of merchandise: merchandise must be in new, unused, unwashed condition and in its original, unopened packaging.
3. Return Costs: Unless there is a quality problem with the merchandise or the wrong item was shipped, the return shipping costs are to be borne by the customer.
4. Returns: Please contact us via our customer service email (support@runpony.com) to request a return. We will provide you with a detailed return address and return instructions.

Refund Method:

1. Refunds will be made to the payment account you used to make your purchase.
2. Refunds are usually processed within 5-7 business days of receiving the returned item.

Items not accepted for return:

1. Discounted or sale items.
2. Customized or personalized items (unless there is a quality issue with the item).

How to request a return:

1. Please send an email to support@runpony.com with your order number and reason for return.
2. Our customer service team will respond within 48 hours of receiving the email and guide you through the return process.

Precautions:

• During the return process, please ensure that the item is in good condition and properly packaged to avoid damage to the item during the return process.
• We may not be able to accept returns if the item has been used or has been modified.

Thank you for your understanding and support! If you have any questions, please feel free to contact our customer service team.