Return policy

1. Exchange Policy
1.1 Eligibility for exchange

✅ Accept exchange situation: size does not match / color error / the same model different models

⏰ Time Requirement: submit the application within 30 days after signing the receipt

📦 Commodity status: unopened for use, complete labeling, no damage to the original packaging

1.2 Exchange process
① Log in to your account and enter the “Order Center” → ② Select “Apply for Exchange” → ③ Upload a photo of the current status of the product and a description of the problem → ④ Customer service will review the application within 48 hours → ⑤ Receive an email containing the return label after the review is approved → ⑥ Send the product back to the designated warehouse (shipping costs will be borne by [us/customer]) → ⑦ The new product will be sent out within 3 working days after the inspection of the product.

1.3 Special Instructions

🔄 Out-of-stock handling: If the target product is out of stock, it can be replaced with an equivalent product or converted into points.

🚫 Non-exchangeable goods: customized / intimate apparel / clearance items (see product page labeling for details)

2. Handling of Damaged/Defective Items Damaged/Defective Items
2.1 Rapid Response Mechanism

🚨 Declaration of time limit: 48 hours after signing feedback customer service, overtime logistics need to provide proof of acceptance

📸 Proof requirements: provide more than 3 high-definition photos (packaging + product details) + unboxing video (if any)

2.2 Handling program

🔧 Repairable condition: provide free door-to-door repair service (3-10 working days)

🔄 Replacement standard: main function damaged/unrepairable → Prioritize the same model for a new one (full refund if the stock is insufficient)

📦 Return goods to the factory: customers can keep the outer packaging, we arrange logistics to pick up (bear all the freight)

2.3 Quality dispute resolution

🧪 Third-party testing: If there is a dispute between the two sides about the quality of the issue, will be entrusted to the [designated testing organization] to carry out identification

⚖️ Responsibility Determination: If it is recognized as a production problem, the testing cost will be borne by us; if it is man-made damage, the customer has to pay the shipping cost for testing and returning the parts.

3. General Terms

📍 Return address: No. 03, Room 1, 6F, Huazhong International Plaza Phase I, No. 182 Huangxiaohe Road, Jiangan District, Wuhan (ZJ-40)

📨 Progress Inquiry: Log in to the “After-sales Service” section of the official website to track the processing status in real time.

☎️ Emergency contact: When the problematic goods lead to safety hazards, please directly call the 24-hour hotline [telephone]

Policy highlights
1️⃣ Risk control: Reduce malicious claims through the time limit of proof + video requirements
2️⃣ User experience: add value-added service options such as home pickup/repair
3️⃣ Compliance guarantee: Introduce third-party testing mechanism to clarify the attribution of responsibility

Translated with DeepL.com (free version)